For Returns
You may return items within 60 days of the date of delivery for a refund of the product price only (shipping fees are non-refundable). The cost of returned shipping is the responsibility of the customer. Any package returned as refused will be refunded the cost of the product minus any return shipping fee, if applicable. Additionally, packages returned as undeliverable may be reshipped at the customer’s expense. Bioactives Inc., at their discretion, reserves the right to waive any of these fees on a case-by-case basis. Bioactives Inc. will pay the cost of return shipping plus refund the original cost of shipping if the return results from our error. Items should be returned in their original product packaging.
Receiving a Refund
After we receive and process your return we will refund your product or products. This time period includes:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
How Refunds are Issued
| If you paid by… | Your refund will go to… | …after your return is processed |
|---|---|---|
| Credit Card | Credit Card | 5-7 business days |
| Bank Account/Debit Card | Bank Account/Debit Card | 5-10 business days |
| Paypal | Paypal | 5-7 business days |
Where To Send Returns
Download this RETURNS FORM and include with your package.